Zammad-MCP

概述

Zammad MCP 服务器提供了 AI 助手与 Zammad 客户支持系统之间的强大集成。它提供全面的工单管理工具，包括搜索、创建、更新和标签管理，以及附件处理功能。服务器支持 stdio 和 HTTP 传输模式，使其既适合本地开发，也适合远程部署场景。代码库质量良好，具有适当的错误处理、响应格式选项（Markdown/JSON）和用于性能优化的缓存机制。

试试问 AI

装完之后，这里有 5 个你可以让 AI 做的事：

• zammad_search_tickets

  Search tickets with multiple filters

  试试:Search for open tickets with network issues试试:Find all high-priority tickets from customer@example.com
• zammad_get_ticket

  Get detailed ticket information with articles

  试试:Show me details for ticket 123试试:Get the full conversation history for ticket 456
• zammad_create_ticket

  Create new tickets in Zammad

  试试:Create a new support ticket for login issues试试:Create a ticket with title 'Server down' and priority high
• zammad_update_ticket

  Update ticket properties

  试试:Change ticket state to 'pending reminder'试试:Update ticket priority to urgent
• zammad_add_article

  Add comments or notes to tickets

  试试:Add a response to ticket 123试试:Add an attachment to ticket 456
• zammad_get_user

  Get user information

  试试:Get profile for user with ID 789试试:Find information about user@company.com
• zammad_search_users

  Search for users

  试试:Find users with the name John试试:Search for agents in the support group
• zammad_get_organization

  Get organization details

  试试:Get details for Acme Corporation试试:Find organization with ID 321
• zammad_download_attachment

  Download attachment content from a ticket article

  试试:Get the PDF attachment from ticket 123试试:Download document attachment with ID 789
• zammad_list_ticket_states

  Get all available ticket states

  试试:Show me all possible ticket states试试:List all states in the ticket workflow
• zammad_list_ticket_priorities

  Get all available priority levels

  试试:Show me all priority options for tickets试试:List ticket priority levels
• zammad_get_current_user

  Get information about the authenticated user

  试试:Who am I authenticated as?试试:Show my user profile and permissions

可对比工具

安装

{
  "mcpServers": {
    "zammad": {
      "command": "uvx",
      "args": ["--from", "git+https://github.com/basher83/zammad-mcp.git", "mcp-zammad"],
      "env": {
        "ZAMMAD_URL": "https://your-instance.zammad.com/api/v1",
        "ZAMMAD_HTTP_TOKEN": "your-api-token"
      }
    }
  }
}

docker run --rm -i \
  -e ZAMMAD_URL=https://your-instance.zammad.com/api/v1 \
  -e ZAMMAD_HTTP_TOKEN=your-api-token \
  ghcr.io/basher83/zammad-mcp:latest

FAQ

Zammad MCP 服务器支持哪些身份验证方法？

服务器支持三种身份验证方法：API 令牌（推荐）、OAuth2 令牌和用户名/密码。API 令牌是生产环境的首选方法。

除了 Claude，我还可以将此 MCP 服务器与其他 AI 助手一起使用吗？

是的，服务器实现了标准的 MCP 协议，应该支持任何兼容 MCP 的客户端或 AI 助手，只要它们支持协议的工具调用和资源访问功能。

Zammad-MCP 对比