servicenow-mcp

概述

servicenow-mcp 是一个生产就绪的 MCP 服务器，提供与 ServiceNow 平台的全面集成。它包含 400+ 工具，覆盖 31+ ServiceNow 模块，包括 ITSM、ITOM、CMDB、HRSD、CSM 等。该服务器支持 OAuth 认证，并采用五级权限模型确保安全访问。它针对不同角色（从服务台代理到平台开发人员）提供了基于角色的工具包，并可以同时连接到多个 ServiceNow 实例。服务器可与 Claude、ChatGPT、Gemini 和 GitHub Copilot 等多种 AI 平台配合工作。

试试问 AI

装完之后，这里有 5 个你可以让 AI 做的事：

• query_postgres

  Query ServiceNow database records

  试试:Show me all open P1 incidents assigned to the Network Operations group试试:What CMDB CIs does the ERP application depend on
• create_incident

  Create a new ServiceNow incident record

  试试:Create a high priority incident for the production website outage试试:Log an incident for failed payment processing
• create_change_request

  Create a new change request in ServiceNow

  试试:Create a normal change request for deploying the new API gateway试试:Submit an emergency change for the critical security patch
• search_kb_articles

  Search ServiceNow knowledge base articles

  试试:Find knowledge articles about password reset procedures试试:Search for documentation on the new ticketing system
• create_business_rule

  Create a new ServiceNow business rule

  试试:Create a business rule that automatically assigns incidents based on priority试试:Write a business rule to prevent duplicate changes
• execute_atf_suite

  Execute automated test framework (ATF) test suite

  试试:Run the full regression test suite for the HR service delivery module试试:Execute the login functionality ATF tests
• create_flow

  Create a new ServiceNow Flow Designer flow

  试试:Create an employee onboarding approval flow试试:Build a change request approval workflow
• create_service_catalog_item

  Create a new service catalog item

  试试:Add a new laptop request catalog item试试:Create a service catalog item for software access requests
• create_user

  Create a new ServiceNow user

  试试:Create a new user for the incoming contractor John Smith试试:Add a new service desk agent to the system
• create_report

  Create a new ServiceNow report

  试试:Generate a monthly incident report by priority试试:Create a report showing average change request completion time
• upload_attachment

  Upload a file to a ServiceNow record

  试试:Attach the network diagram to the change request试试:Upload the patch notes to the incident record
• create_knowledge_article

  Create a new ServiceNow knowledge base article

  试试:Write a knowledge article explaining how to reset passwords试试:Create documentation for the new IT self-service portal

可对比工具

安装

npm install -g @aartiq/servicenow-mcp

export SERVICENOW_INSTANCE=your_instance
export SERVICENOW_USERNAME=your_username
export SERVICENOW_PASSWORD=your_password
export WRITE_ENABLED=true  # 可选：启用写操作

{
  "mcpServers": {
    "servicenow": {
      "command": "npx",
      "args": ["-y", "@aartiq/servicenow-mcp"]
    }
  }
}

FAQ

支持哪些 ServiceNow 模块？

该服务器支持 31+ ServiceNow 模块，包括 ITSM、ITOM、CMDB、HRSD、CSM、SecOps、GRC、Agile、ATF、Flow Designer、Scripting、Now Assist、Service Portal、Integration Hub 等。完整的模块覆盖详情可在模块文档中找到。

我可以同时连接到多个 ServiceNow 实例吗？

是的，该服务器支持多实例管理。您可以在一个会话中连接无限数量的 ServiceNow 实例，包括开发、测试、生产和多个客户租户，只需在工具调用中指定实例参数即可。

servicenow-mcp 对比