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zendesk-mcp-server

by reminia·★ 96·Score 47

A comprehensive MCP server for Zendesk integration with ticket management and knowledge base access.

communicationproductivitydeveloper-tools
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Overview

The zendesk-mcp-server provides a robust integration with Zendesk through the Model Context Protocol. It offers tools for retrieving, creating, updating, and managing tickets, along with access to Zendesk Help Center articles as a knowledge base resource. The server supports both direct installation via uv and containerization with Docker, making it flexible for different deployment needs. The implementation includes pagination support for ticket retrieval and proper handling of various ticket fields and status updates.

Try asking AI

After installing, here are 3 things you can ask your AI assistant:

you:Automate customer support ticket management through AI assistants
you:Retrieve and analyze support tickets for trend identification
you:Draft responses to customer inquiries based on ticket context

When to choose this

Choose this MCP server if you're using Zendesk for customer support and want to integrate AI assistance directly into your ticket management workflow without building custom integrations.

When NOT to choose this

Don't choose this if you need to integrate with a different help desk system or require functionality beyond what Zendesk's API provides.

Tools this server exposes

6 tools extracted from the README
  • get_tickets

    Fetch the latest tickets with pagination support

  • get_ticket

    Retrieve a Zendesk ticket by its ID

  • get_ticket_comments

    Retrieve all comments for a Zendesk ticket by its ID

  • create_ticket_comment

    Create a new comment on an existing Zendesk ticket

  • create_ticket

    Create a new Zendesk ticket

  • update_ticket

    Update fields on an existing Zendesk ticket

Comparable tools

freshdesk-mcp-servergithub-mcp-serverhelpscout-mcpsupport-ticket-mcpgeneric-api-mcp

Installation

Installation

  1. Clone the repository: git clone https://github.com/reminia/zendesk-mcp-server.git
  2. Create virtual environment and install dependencies: uv venv && uv pip install -e .
  3. Copy .env.example to .env and add your Zendesk credentials
  4. Configure in Claude Desktop:
{
  "mcpServers": {
    "zendesk": {
      "command": "uv",
      "args": [
        "--directory",
        "/path/to/zendesk-mcp-server",
        "run",
        "zendesk"
      ]
    }
  }
}

Docker Option

  1. Copy .env.example to .env and fill in your credentials
  2. Build the image: docker build -t zendesk-mcp-server .
  3. Run with: docker run --rm --env-file /path/to/.env zendesk-mcp-server

Compare zendesk-mcp-server with

zendesk-mcp-server vs mcp-server-chartzendesk-mcp-server vs everythingzendesk-mcp-server vs filesystemzendesk-mcp-server vs timezendesk-mcp-server vs memory
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Last updated · Auto-generated from public README + GitHub signals.