Zammad-MCP

Overview

The Zammad MCP server provides a robust integration between AI assistants and Zammad customer support system. It offers comprehensive tools for ticket management including search, creation, updates, and tag management, as well as attachment handling capabilities. The server supports both stdio and HTTP transport modes, making it suitable for both local development and remote deployment scenarios. The codebase shows good quality with proper error handling, response format options (Markdown/JSON), and caching for performance optimization.

Try asking AI

After installing, here are 5 things you can ask your AI assistant:

• zammad_search_tickets

  Search tickets with multiple filters

  Try:Search for open tickets with network issuesTry:Find all high-priority tickets from customer@example.com
• zammad_get_ticket

  Get detailed ticket information with articles

  Try:Show me details for ticket 123Try:Get the full conversation history for ticket 456
• zammad_create_ticket

  Create new tickets in Zammad

  Try:Create a new support ticket for login issuesTry:Create a ticket with title 'Server down' and priority high
• zammad_update_ticket

  Update ticket properties

  Try:Change ticket state to 'pending reminder'Try:Update ticket priority to urgent
• zammad_add_article

  Add comments or notes to tickets

  Try:Add a response to ticket 123Try:Add an attachment to ticket 456
• zammad_get_user

  Get user information

  Try:Get profile for user with ID 789Try:Find information about user@company.com
• zammad_search_users

  Search for users

  Try:Find users with the name JohnTry:Search for agents in the support group
• zammad_get_organization

  Get organization details

  Try:Get details for Acme CorporationTry:Find organization with ID 321
• zammad_download_attachment

  Download attachment content from a ticket article

  Try:Get the PDF attachment from ticket 123Try:Download document attachment with ID 789
• zammad_list_ticket_states

  Get all available ticket states

  Try:Show me all possible ticket statesTry:List all states in the ticket workflow
• zammad_list_ticket_priorities

  Get all available priority levels

  Try:Show me all priority options for ticketsTry:List ticket priority levels
• zammad_get_current_user

  Get information about the authenticated user

  Try:Who am I authenticated as?Try:Show my user profile and permissions

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Installation

{
  "mcpServers": {
    "zammad": {
      "command": "uvx",
      "args": ["--from", "git+https://github.com/basher83/zammad-mcp.git", "mcp-zammad"],
      "env": {
        "ZAMMAD_URL": "https://your-instance.zammad.com/api/v1",
        "ZAMMAD_HTTP_TOKEN": "your-api-token"
      }
    }
  }
}

docker run --rm -i \
  -e ZAMMAD_URL=https://your-instance.zammad.com/api/v1 \
  -e ZAMMAD_HTTP_TOKEN=your-api-token \
  ghcr.io/basher83/zammad-mcp:latest

FAQ

What authentication methods does Zammad MCP server support?

The server supports three authentication methods: API Token (recommended), OAuth2 Token, and Username/Password. API Token is the preferred method for production environments.

Can I use this MCP server with other AI assistants besides Claude?

Yes, the server implements the standard MCP protocol and should work with any MCP-compatible client or AI assistant that supports the protocol's tool calling and resource access features.

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