servicenow-mcp

Overview

servicenow-mcp is a production-ready MCP server that provides comprehensive integration with the ServiceNow platform. It offers 400+ tools across 31+ ServiceNow modules including ITSM, ITOM, CMDB, HRSD, CSM, and more. The server supports OAuth authentication and implements a five-tier permission model to ensure secure access. It features role-based tool packages for different personas, from service desk agents to platform developers, and can connect to multiple ServiceNow instances simultaneously. The server works with various AI platforms including Claude, ChatGPT, Gemini, and GitHub Copilot.

Try asking AI

After installing, here are 5 things you can ask your AI assistant:

• query_postgres

  Query ServiceNow database records

  Try:Show me all open P1 incidents assigned to the Network Operations groupTry:What CMDB CIs does the ERP application depend on
• create_incident

  Create a new ServiceNow incident record

  Try:Create a high priority incident for the production website outageTry:Log an incident for failed payment processing
• create_change_request

  Create a new change request in ServiceNow

  Try:Create a normal change request for deploying the new API gatewayTry:Submit an emergency change for the critical security patch
• search_kb_articles

  Search ServiceNow knowledge base articles

  Try:Find knowledge articles about password reset proceduresTry:Search for documentation on the new ticketing system
• create_business_rule

  Create a new ServiceNow business rule

  Try:Create a business rule that automatically assigns incidents based on priorityTry:Write a business rule to prevent duplicate changes
• execute_atf_suite

  Execute automated test framework (ATF) test suite

  Try:Run the full regression test suite for the HR service delivery moduleTry:Execute the login functionality ATF tests
• create_flow

  Create a new ServiceNow Flow Designer flow

  Try:Create an employee onboarding approval flowTry:Build a change request approval workflow
• create_service_catalog_item

  Create a new service catalog item

  Try:Add a new laptop request catalog itemTry:Create a service catalog item for software access requests
• create_user

  Create a new ServiceNow user

  Try:Create a new user for the incoming contractor John SmithTry:Add a new service desk agent to the system
• create_report

  Create a new ServiceNow report

  Try:Generate a monthly incident report by priorityTry:Create a report showing average change request completion time
• upload_attachment

  Upload a file to a ServiceNow record

  Try:Attach the network diagram to the change requestTry:Upload the patch notes to the incident record
• create_knowledge_article

  Create a new ServiceNow knowledge base article

  Try:Write a knowledge article explaining how to reset passwordsTry:Create documentation for the new IT self-service portal

Comparable tools

Installation

npm install -g @aartiq/servicenow-mcp

export SERVICENOW_INSTANCE=your_instance
export SERVICENOW_USERNAME=your_username
export SERVICENOW_PASSWORD=your_password
export WRITE_ENABLED=true  # Optional: enable write operations

{
  "mcpServers": {
    "servicenow": {
      "command": "npx",
      "args": ["-y", "@aartiq/servicenow-mcp"]
    }
  }
}

FAQ

Which ServiceNow modules are supported?

The server supports 31+ ServiceNow modules including ITSM, ITOM, CMDB, HRSD, CSM, SecOps, GRC, Agile, ATF, Flow Designer, Scripting, Now Assist, Service Portal, Integration Hub, and more. Full coverage details are available in the module documentation.

Can I connect to multiple ServiceNow instances simultaneously?

Yes, the server supports multi-instance management. You can connect to unlimited ServiceNow instances from one session, including dev, staging, prod, and multiple customer tenants simultaneously by specifying the instance parameter in tool calls.

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